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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is present on each page. A popup will open. It includes detailed information about all the operations that you can perform on the page in question. Each popup opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a rich assortment of how-to video clips demonstrating how to use our hosting Control Panel. They're shot for those of you who would like to see how things are getting done instead of only reading articles. In this way, everyone can quickly get to know our Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't discover the answer you are looking for, take a look at our extensive Frequently Asked Questions section, which includes questions asked by real persons and provides real solutions. We regulary update our Frequently Asked Questions section with new entries in an attempt to embrace all the new additions and innovations related to our system.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ database either, you can contact our excellent team of client support engineers available 24/7 and eager to help you with any question. Each support ticket you open will be answered within one hour (the average trouble ticket response time being approximately twenty mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 203789

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com